Delivery

Island Wine Store offer international delivery, serviced through our own fleet of vehicles and selected logistics providers. Deliveries are typically made within 1 or 10 working days depending on what wine you choose. During extremely busy periods our delivery periods may be extended. Where this occurs we will make every effort to communicate this with you. Goods must be ordered by and received by a person 18 years of age or older. Where any of our drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.

Cancellation of Orders, Returns & Refunds

You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by phone on  +351911867750 from outside Ireland or email customers@islandwinestore.com. To help us assist you as quickly as possible please quote your order reference number. You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help if you wish to return goods that are not faulted or damaged you will be responsible for any costs incurred in returning the goods. We work hard to ensure that our goods arrive at your door exactly as they left ours. Unfortunately, accidents can happen. In the unfortunate case of goods becoming broken or damaged in transit, we will offer the choice of either a replacement or a full refund including any delivery costs incurred.